The Leading Mold Cleanup Services in Freeport, FL
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Rachel Johnson
12:40 19 Oct 24
Horrible. Very complicated to conduct business with. Refused to give me receipts of what was already paid. Made me wait... 1 full week for receipts. Didn’t keep me updated and kept saying 1-2 days for receipts.
Been over 1 week and have received ZERO documentation / notes / contract for my temporary roof fix. And if I didn’t resort to yelling, I would have never even got a receipt that I waited patiently for, for several days.
Told me they would fix my roof leak but didn’t, I had to wait several days, to me makes zero sense to charge me for drying if the leak isn’t even identified, let alone fixed. So finally after I insisted the leak be fixed they sent someone the same day.
Also, I would have had a company out there much sooner but they held me up THREE critical days I could have been on a waitlist to get that service done.
The receptionist Hailey was extremely RUDE. Arguing with me through email downright refusing to do HER JOB saying “I’m not doing double work” when I was asking for an updated contract for what was already paid and no longer wanting to cont. with demo services. —they ended up giving me the updated contract I was entitled to after I caused a huge scene. All the proof is in the emails…
Tried to call corporate to speak to a supervisor and had the same dismissive experience. Not helpful, can’t give me any info at all about when someone would be available to get me a receipt & updated contract. ALL AFTER I PAID THEM and they were coming to get their stuff to complete the job.
They actually asked me to pay them “your insurance deductible” and I told them absolutely NOT. I will pay you a “deposit” for drying so they were wanting to take way more $ from me than they even needed upfront!
Furthermore, they never opened up the walls to dry them out!!!!
It’s very very clear to me they don’t truly care about the customer.
After reading previous reviews it seems as though the experience I had was not an isolated incident.. I can see the owner on every single one of them acting defensive and blaming the customer, very apparent that same type of attitude has been demonstrated by the the workers & they have learned from the owner to take zero accountability for their lack of due diligence.
I will say on a positive note, all of the workers that came out were very nice and respectful. I feel like most of this, if not all, could have been prevented.read more
Isak Rasmus
23:14 23 Dec 22
Thank You Michael and team, your fast response saved the day after a leaky water heater flooded our home. We 10/10... recommend.read more
K C
17:27 23 Dec 22
They were awesome and very professional; helped us take care of some flood damage
Tyler Frick
17:16 23 Dec 22
Thank God I got ahold of these guys. I had a late night plumbing mishap and had water pouring from behind my fridge and... after having it repaired i was stuck with alot of water damage but they came out and removed all the water on both levels of the house and GREATLY reduced the damage to my floors. Forever grateful and will forever be a customer.read more
Tara Heinze
13:49 11 Aug 22
I highly recommend The Remediation Team. They are very knowledgeable and professional. I was always kept in the loop.... There prices I felt were very fair in todays market. I highly recommend them. If you want an honest and professional business, give Chris a call at The Remediation Team a call.read more
jim florek
01:11 09 Aug 22
Michael and chris quickly got their team out to my home to assess the water damage from my plumbing and hot water tank... leaking. They worked fast to get the water damage under control and stop further damages to my finished basement! They worked closely with me to re model my basement and make it even better than before. Finally a company that will get the job done quickly and done right. They will deliver quality as they promised. I highly recommend them!read more
Dave Garner
23:13 08 Aug 22
Had a pretty severe roof leak. They responded fast, fixed it and also replaced some rotted wood as well. Very pleased... with the job they did!read more
jason mcphail
22:30 08 Aug 22
These guys really know their stuff! Had multiple conversations and they are extremely professional. Would absolutely... recommend them to anyone!read more
josh houser
22:04 08 Aug 22
The Remediation Team has been amazing helping me with my major leak repairs in my house. Mike & his team on the... mold/mitigation side are the best. My house was clean and they were trustworthy & professional. Tyler & James are wonderful. My starry nights ceiling (twinkle lights) were ruined with the water and Mike not only fixed it but added constellations. It was my favorite room before the damage and now they've made it better than it was before! So if you have overflowing Toilet or a busted water pipe in your home call the real pros! Thank you The Remediation Team!read more
Ryan Hix
18:26 08 Aug 22
I was cooking in the kitchen and destroyed my entire kitchen and living room, they showed up in a timely and... professional manner, got everything cleaned up and demo safely for me. Worked hand in hand with the insurance company for a smooth and stress free process for me. Then remodeled everything to better than it was before, nothing put pure professionalism and class. highly recommend!read more
Michael Kenady
19:31 09 Jun 22
I had a pipe burst in middle of the night, so I turned to Google to find help and that's where I found The Remediation... Team and called them up and Tyler was over within the hour. He made what I thought was my worst nightmare the easiest and most stress free work I've done on my house. He explained and helped me through the entire process dealing with the mess and the insurance company. So I was left without a worry from start to finish! Great company and great people and great quality of work.read more
Chad Priddy
05:51 21 Sep 21
I called because I had a significant water leak in my ceiling before 6 pm. It took them hours to get out, which makes... absolute sense because you cannot be every place at one time so that was fine. Techs came in, set up 1 fan and 4 dehumidifiers (too many in the same room and tripped the breaker so they did not run all night anyway), took some moisture readings and left. Originally it was thought my insurance would cover this so cost was never discussed. The next morning my public adjuster advised against using this service because the insurance company was not going to cover the damages because of a prior claim. I called to cancel. Guy tells me I am making the wrong decision to trust my PA but I cancel anyway and he informs me the bill will be $2,500. For a fan and dehumidifiers (which did not even run all night because his techs put too many in one room), moisture readings, and took pictures. He explained that it was an "emergency call after hours" and is similar to an emergency room. An emergency room would have actually done something to fix the roof leak! This is a classic case of gouging prices, and this type of company has the authority to place a mechanic's (contractor) lien on your house with no court hearing. I called to negotiate prices and he did give me the option to try and have my roofer pay or he could move the price a little but he "didn't have a lot of wiggle room". When pressed on exactly how much it cost to send those men to my house to drop off some dehumidifiers and leave, he "was not going to get into his men's pay", obviously because it would never even get close to the amount he charged me. I understand that it is after hours, and he tried to use the "my guys would have rather been at home with their families". Don't get into a nighttime business if that is so much a bother that you gouge ordinary people into oblivion. I work nights, and respond to ACTUAL emergencies, and we do not charge any extra or try to make people feel bad for us. Other reviews have shown me that he will try and make you the liar when he responds. This company is perpetuating the reason that insurance is so expensive. I can only imagine what he would have charged a company, because he told me this was not even the insurance rate. He gets two stars for the offer to negotiate prices and hear me out, that is it.read more
Amy Purvis
21:33 15 Sep 21
Despite the companies previous response to my husband, his father is a prison guard and has zero to do with this. Both... contractor, adjuster, and reputable water damage mitigation experts agreed this company did an awful job, was running up the bill with unnecessary equipment, and did do substantial damage. The floors in our entire home were refloated and we were limited in what we could use to replace because of the damage to the cement. They even put the drain hose on my screened in porch to just run sewage water all over my porch area. One machine was left overflowing and we had to turn off. We were never contacted about any question with the insurance company report as we have that information. Sheetrock was busted well beyond the 4 feet removal. Actually all of the drinks in our garage fridge were consumed as well if we want to speak of details and facts. Telling us why we fired you is absurd, hence unprofessional. Chris is who called once you were terminated to debate the topic. To date, and after three requests today, no itemization for charges has been provided. Stay away folks!!! Not one other entity in the industry has even heard of these folks we could find or vouch for their business practices.read more
Mike Purvis
20:11 15 Sep 21
They arrived within 4 hours of call is the only good thing. They destroyed the cement in our house we had to fire... them. When asked to leave the property they then called wife and were very ugly. Invoice sent for the FIRST time with a note indicating a lien will be placed within 5 days. Continued to berate and refused to itemize the invoice with exorbitant charges. Also, according to licensed water remediation professional they had 8x the machines in our home to cause over-drying.read more
Jana DeLeon
21:04 28 Jun 21
We had water damage from Hurricane Sally and some of the walls and ceilings in the home had to be removed for mold... remediation. We'd bought the house a couple years ago and hadn't had a chance to make changes, so we took this opportunity to do so. I sent Michael a document with all my selections for the house and it was completely remodeled inside and out. I handled everything from another state and Michael kept the quality high. When we finally arrived, we were really pleased with the work. The house is totally transformed.read more
Alan Kirtsinger
22:57 11 Mar 21
We contacted this company after the hurricane in September for a free quote.... they estimated the damage to be about... $2000 in demolition including dehumidifiers and $2000 in repairs. They were going to return the next day with a contract with exact dollar amount and do the work but left two dehumidifiers in the meantime at their request not ours. They did not come the next day so the day after that mind you time is of the essence with mold. We did the demo ourselves. At no point did they check moisture levels or return. We called and asked them to pick up their equipment. They were too busy again... Finally after a few days they picked up their equipment after several requests from us and sent us a bill for around $4000. The rental for the same make and model dehumidifiers is about $50 a day. You could purchase one for $2500 and a used one for $1,100 mind you one didn’t even work. We had not agreed to or asked for this. This place is an absolute scam. They tried threatening a lien on our house when we refused to pay something we didn’t agree to or ask for. You have to win a legal court case to get a lien on someones house but they tried to intimidate us into paying something that we never agreed to instead. Now we are talking to lawyers. Do not EVER use this company they are absolute horrible people and scam artists.read more
Ajanta Mendis
14:27 07 Mar 21
My washroom walls were having mold and needed to be removed from there. I called these guys, and they did a really good... job and removed the mold within few hours. I am really thankful to these guys for helping me in removing the mold. Keep up the good work.read more
Mayra Decor
15:15 20 Jan 21
We had a hot water line break on our master bathroom sink and it got water everywhere. They were there to save our... behind and they got there fast! I recommend these guys over any company in Florida. Super responsive, very professional and efficient. 10/10 service.read more
Jeff James
15:08 20 Jan 21
We had a hot water line break on our master bathroom sink and it got water everywhere. They were there to save our... behind and they got there fast! I recommend these guys over any company in Florida. Super responsive, very professional and efficient. 10/10 serviceread more
Rihanna James
16:36 12 Jan 21
One day, I found water damage at my house and no idea what to do, so I searched on google and found these guys and gave... them a call. Within 15 minutes this company gave a detailed quote to me. I called them again and fixed an appointment. On the very next day, they came and dried all the affected area carefully. Really liked their quick service. Thank You for your excellent service guys..!!read more
Mandolin Roxy
13:18 09 Jan 21
The communication between myself and Michael was excellent, very easy to get hold of and very informative. He kept me... updated on all things related to the job and was honest and polite. The team that came to do the work were very professional and trustworthy, they also did an excellent job and were respectful to our home. The work was done promptly and to a great standard. Excellent work indeed.read more
John Cena
14:14 08 Jan 21
This folks are SUPER Awesome!! I work 15 hour days and never have time for anything and I find myself having to give... this company the credit they deserve. Not only did they respond and showed up at my house within 1 hour. They took care of it as if it was theirs. They were Super Great with everything. Very well done guys.read more
Paul Fisher
20:26 07 Jan 21
Extremely productive organization. Simple to cause arrangement for work to be finished. The technician turned up on... schedule. They eliminated all the Mold from our home. We Would prescribe this organization to anybody and everybody.read more
Watson Kane
17:19 05 Jan 21
Excellent is the best word to describe The Remediation Team FL and their crew. They came out after we had water damage... and did a thorough job. Instead of just drying out as another company was planning on doing, they went in and took out the damage, allowed time for it to all dry, then replaced the sheet rock and painted the entire wall. Hailey and Michelle were great, they both were always available to answer any of my questions and concerns. I don't remember the name of the gentleman who did the work, but he was also top notch. I would highly recommend The Remediation Team FL to everyone. Keep up the good works guys!!read more
Frank Clarke
08:44 04 Jan 21
Save yourself a bunch of time by calling TRT first. You won't be disappointed. Super professional and their team lead... explained the entire process to us. Ad a first time homeowner, I had no idea what to do when a burst like cost our kitchen to flood. They helped us through the entire process. I would recommend them to anyone and everyone.read more
Reynolds Bowers
10:13 31 Dec 20
I am more than impressed with the service I received when I called for emergency service. It was after 5pm and had a... plumbing problem with water everywhere. The Remediation Team FL rapid response time was a lifesaver along with great customer service. Chase was very polite and sympathetic to our emergency situation. She was polite and took her time to explain the process.read more
NAran Berham
15:13 24 Dec 20
They came very soon after we called. They were very professional, kind & understanding. They kept us informed as to... what was taking place. They cleaned everything up & sealed things off where they were working. We are very glad we called them and would definitely do so again.read more
Haris Bejon
09:31 24 Dec 20
Quick, efficient and complete. Nice and knowledgeable. Worked with our insurance company. Took care of everything for... us that had to do with the water damage portion of our claim. The office staff were great at keeping us informed and the crew was respectful of us and our belongings. Would definitely use them again. (I just hope I don't have to call for their services again. Prefer to refer their services from this point on.)read more
CJ Allen
00:13 23 Dec 20
They performed a remediation job on short notice and did a great job. I appreciated the before, during and after... photos from the project, which provided a nice professional touch. You’ll want to be clear about whether it is a self-pay or insurance job, as it may affect the amount/type of paperwork required, but it seems they are able to assist despite an initial misunderstanding. I was very impressed with their professional response.read more
Nia Jax
10:50 21 Dec 20
We had multiple mold remediation companies give us an inspection and quote for mold remediation work. We eventually... hired The Remediation Team FL in Navarre to do a mold removal and encapsulation of our crawl space that no one else was offering. Working with Chase and his team was a pleasure; they were all extremely professional, punctual and completed their work quickly. I would refer this company to anyone looking for Quailty work and fair pricing. Thanks to The Remedition Team our house is mold free!read more
Nathan Harrell
20:14 09 Dec 20
Top notch! After discovering water damage to our vacation home, per recommendation, we called The Remediation Team.... They responded immediately, water was up and fans were out. They helped make the process extremely easy, insurance handled it and the repairs were made. Quick, friendly and professional! Highly recommend using this company!!read more
Bonnie Brady
14:31 16 Oct 20
Terrible experience. The only thing they did right was to show up as expected. They left a mess and it took 2days to... get them back out and then only half did what was expected. Can not get a return phone call to discuss situation. We were left with so much added work that they left or createdread more
Gina Metcalf
02:09 14 Oct 20
When we called the day Hurricane Sally hit, Mike was so caring, professional & efficient. They were swamped with calls... & requests, & he still assured me they’d get someone out to me that day. He told me they were working around the clock & that it may be later that evening, but they would be there that day. His crew got there earlier than expected & again, were as helpful, professional & ready to get to work as Mike was on the phone call. They explained the process, got the water out of our basement, set up their equipment to leave a few days to make sure & dry up any moisture, & said to make sure if we had any other issues to give them a call. Nicest, most responsive team I could have asked for! I would highly recommend! Thank you Mike & the “other Mike” as well!!read more
Noelle T
23:51 02 Oct 20
Had a wonderful experience with Michael Kenady who came out almost immediately to inspect our home when we inquired... about an unknown mold/mildew smell in our home after Hurricane Sally. Michael promptly came by and inspected the walls and flooring and discovered the source of the smell and gave us the best instructions on how to fix the problem! We couldn't be happier with the service provided. Thank you for your help! I definitely would recommend.read more
Lana Dudley
13:55 30 Sep 20
I called them immediately after Hurricane Sally. Took 3 days to get to my house. Tried to get me to lie to insurance... company about water damage. Put 3 humidifiers in home. Didn’t discuss cost and left. Charged be 2500.00 for nothing. I do not recommend. Especially if you don’t have insurance. We didn’t have flood insurance.read more
